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Help Centre
Do you have doubts or questions?
Look for answers in this section
On our site you will find a search section that will allow you to enter your questions and find the answers you are looking for. Use specific keywords to get the most relevant and reliable results.
QUESTIONS & ANSWERS (FAQ)
Frequently Asked Questions (FAQ)
To receive specific information on the product, you can send a request directly from the product page by clicking on the "ask for a quote”.
If you can't find a given item in our shop, rely on our 360° supply service. We will find everything you need. From paperclip to excavator!
Whatever product you are looking for, send us your request. We will respond within two working days with a no-obligation written quote.
In your I count user, to the voice Addresses you can manage your delivery and billing addresses. You can store as many addresses as you like and simply use them as delivery or billing addresses if necessary.
Click on the respective “Edit” button to enter your data.
By clicking on the “Save” button you can confirm the changes made.
Have you forgotten your password to access your user account? No problem, it can happen.
Click on link to recover your password easily and independently via email.
See also our dedicated guide.
Questions about current orders
If you want to know where your order is, just click on the following shipping verification link and enter your order number.
The system will check the status of the shipment and show you the information in a few moments.
To cancel an order, the customer must send a written communication to the e-mail address info@krollit.com as soon as possible.
It is important to include your order number and a reason for cancellation. If the request is received before the goods are shipped, the order will be canceled at no additional cost.
However, if the order has already been shipped, the customer must exercise the right of withdrawal within 14 days of receiving the goods, following the procedure indicated for returns and refunds. Return shipping costs will be borne by the customer.
Creating a new account on KROLLIT is quick and easy. Visit the page “My Account” and select “Create an Account” if you are a new user. You can choose between a Private account or a Company account. Fill in the required fields, making sure the password has a minimum length of 8 characters. Enter your personal data and billing address, selecting your country from the drop-down menu. After completing all the fields, click on “Register” to finalize the creation of your account. You are now ready to proceed with your purchases on KROLLIT.
After placing your order you will receive an automatic order confirmation to the email address you provided. After we have reviewed your order, you will receive another email with the order confirmation attached in PDF format. On this order confirmation you will also be able to read the delivery deadline.
If you cannot find any order confirmation, please check the Spam folder in your email inbox. Maybe you entered your email address incorrectly during the registration phase? You can view your e-mail address among the personal data of your user account and possibly change it.
If the goods have not yet been sent, we can check whether it is still possible to change the delivery address subsequently.
Indicate the order for which you wish to change the delivery address. Our customer service will inform you if it is no longer possible to make changes.
Complaints
If you wish to request a return for an order placed, send a written communication to the e-mail address info@krollit.com within 14 days of receiving the goods. The request must include the order number and a brief description of the reason for the return. Make sure that the products are intact, in the original packaging complete with all its parts (including packaging, documentation and accessories). Return shipping costs will be borne by the customer. Once we have received the return and verified the integrity of the products, we will refund you within 14 days.
The order has arrived, but individual parts of the item are missing or damaged.
Just select the relevant entries and send the request. We will contact the manufacturer/supplier and let you know.
Do you have another question regarding a problem with an order or more generally with our site?
Click on the link to send one Support Request to which you will receive a response within 48 working hours.
Payments & Refunds
Due to tax regulations, we cannot change the billing address of a current order.
To ensure that subsequent orders are correctly forwarded with updated information, we ask you to immediately update your company data on our site via your personal profile.
Bank transfer
Make payment by bank transfer. Use the order ID as the reason for payment. Your order will not be shipped until the funds have been transferred to our bank account.
Payment cards
On KROLLIT you can also pay conveniently by credit card via MoneyNet. We accept MasterCard, Visa and American Express. Credit card data is transmitted in encrypted form with the SSL protocol, guaranteeing the highest security standards. Please follow the instructions indicated so that we can process your order as quickly as possible.
PagoLight Pro
Pay with PagoLight Pro up to rate 9. Follow the instructions at checkout to use this payment method.
Apple Pay
Pay easily and securely with Apple Pay. Select Apple Pay at checkout and complete your purchase using your Apple device.
Google Pay
Pay easily and securely with Google Pay. Select Google Pay at checkout and complete the purchase using your Android device.
- Why haven't I received the invoice yet?
The invoice will be sent to you separately via email after receipt of the goods and will therefore not be attached to the package. If, a week after the arrival of the goods, you still have not received the invoice, please check your Spam folder. If you cannot find it there either, select the relevant order below and send us a support request.
- What can I do if I receive an incorrect invoice?
If you have received an incorrect invoice, please enter a brief description of the error below, indicating the order and invoice number. We will deal with your request as soon as possible.
- Why haven't I received the credit note yet?
In the event of a return or a subsequent discount, we will send you a credit note. Apart from the application of the aforementioned discount, the credit note can only be issued when we receive the returned item and assign it to your order. If, 14 days after sending the returned or exchanged item, you still have not received the credit note, send us a support request.
Once a payment request has been submitted, it is no longer possible to change the chosen payment method.
If, 14 days after sending the returned item, you still have not received a refund, please send us an Support Request.
Security and contractual conditions
To view our data protection information Click here.
If you have any questions about KROLLIT's data protection policy, please send an email with your request to info@krollit.com .
To view the KROLLIT legal information click here.
360 purchasing service
NOT FOUND WHAT YOU ARE LOOKING FOR?
Is the product you are interested in currently no longer available or can you no longer find it in our store?
No problem! Our 360° procurement service is designed to satisfy your every request.
Send your request by filling out the form at the link below and you will receive a response within 48 hours from our staff who will respond to all your requests.
Haven't found answers to your questions?
Open a support ticket!